Return Policy
Return & Refund Policy
At Corthane, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
30-Day Return Guarantee
You have 30 days from the date of delivery to request a return for eligible items.
To start a return, please contact our customer support team before sending any item back.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include the original packaging where applicable
- Include all accessories, manuals, and included components
- Have valid proof of purchase or order information
Items that show signs of use, damage caused after delivery, or missing components may not be eligible for a full refund.
How to Request a Return
To request a return, please contact us and provide:
- Your order number
- The email address used for the order
- The reason for the return
- Photos of the product, if applicable
Our support team will review your request and provide return instructions.
Please do not send products back without contacting us first.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original processing times may vary depending on the payment method used.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Missing parts
- Different from what you ordered
please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include your order number and clear photos or videos showing the problem.
After reviewing the case, we may offer an appropriate solution such as a replacement, refund, or other resolution.
Exchanges
If you would like to exchange an item, please contact our customer service team.
Exchange availability may depend on product stock and the condition of the returned item.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Products that have been used or damaged after delivery
- Items missing original parts or accessories
- Items returned after the 30-day return period
- Customized or personalized products, where applicable
If you are unsure whether your product is eligible, please contact us before returning it.
Return Shipping
Return shipping responsibility may depend on the reason for the return.
If the item is damaged, defective, or incorrect due to our error, we will review the case and provide the appropriate return solution.
For returns based on personal preference, applicable return shipping costs may be the customer's responsibility unless otherwise stated.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Website:
corthane.shop
Email:
mia66889@outlook.com